We Are Here to Help
Whether you have a question about a specific treatment, need help booking a consultation, or require aftercare guidance, please reach out. We prioritise clear, honest communication with all our patients.
Direct Communication
For faster responses, particularly regarding existing bookings or aftercare, we recommend contacting the clinic directly via WhatsApp or telephone during opening hours.
Send an Enquiry
Use the form below for general questions about our treatments or clinical philosophy. Please do not include highly sensitive medical information here; this is best discussed securely during your consultation.
Frequently Asked Questions
How quickly can I expect a response to my enquiry?
We aim to reply to all general enquiries within 24 to 48 hours during our standard clinic working hours. If your message is regarding urgent post-treatment aftercare, please contact us directly via WhatsApp or telephone for a faster response.
Can I send photos of my face for an online quote or assessment?
While photos can be helpful context, ethical medical practice requires an in-person clinical assessment to accurately determine your anatomy, suitability, and treatment cost. We encourage you to book an unhurried consultation to discuss your specific needs.
How do I amend, reschedule, or cancel an existing appointment?
The fastest way to manage your appointment is through your Fresha booking link or app. Alternatively, you can message us directly on WhatsApp. Please ensure you provide at least 48 hours' notice to avoid cancellation fees.
Should I use this form for urgent medical concerns?
No. If you have recently received treatment and are experiencing severe pain, unusual swelling, or skin blanching, you must use our direct emergency contact number provided in your aftercare documentation immediately.